Mall and Retail

The Mall is home to several eating and retail outlets, including Starbucks, Strada, WH Smith and Castle Fine Art Gallery. Some of the ICC's in-house services are located here too including the Business Centre and Concierge, as well as a post box and cash point.

Business Centre

The Business Reception, located next to the Box Office, has a range of excellent business support services. From photocopying and couriers to more specialist services, such as binding and laminating, we can help. We look forward to welcoming you.

For more information, contact the team by email , call +44 (0) 121 644 7178 or fax +44 (0) 121 644 7166.


A premium Starbucks store is the latest addition to the ICC mall. The new store has ample seating and tables. It can accommodate larger groups for informal coffee meetings  and has a more relaxed soft seating area to enjoy a break and your usual Starbucks coffee- just how you like it! Adding to the great atmosphere is the central focal point of the store - the coffee bar! Here  customers can experience tasting sessions and live pour overs by our expert baristas. This experience is a must for any coffee lover and can be booked in advance by calling 0121 644 5074 or emailing
For more information or menu options, please visit the Starbucks website.

WH Smith

WH Smith offers a wide range of newspapers, confectionary and drinks, as well as a handy selection of greetings cards. Conveniently located in the Mall, WH Smith is within easy access to all of the ICC’s facilities yet doesn’t require you to leave the venue to seek out those small but significant goodies! Visit the WH Smith website.

Castle Fine Art

The ICC Birmingham is proud to be the home of internationally renowned Castle Fine Art Gallery, one of the longest standing and most reputable commercial galleries in the Midlands. The gallery is part of the Halcyon Group and offers a range of art from across the group including fine paintings, drawings and original graphics by some of the great names in art history (Picasso, Chagall, Lowry, Warhol) together with a stunning collection of original paintings and limited editions by some of the world’s best contemporary artists.

Situated close to the canalside entrance of The Mall, the gallery is a welcoming space to browse. Whether it’s for a first acquisition or an addition to a growing art collection, Castle Fine Art aim to make a visit to the gallery a memorable experience. Visit the website.


Located at The ICC Birmingham's canalside entrance, Strada offers you a contemporary and stylish dining setting. Here you can enjoy a break from exploring the city's sights and attractions, or you can simply unwind after a conference or a busy day of meetings at the ICC.

The restaurant is also ideal for business lunches, informal parties and functions, with a catering menu offering rustic, traditional Italian dishes. Visit the website.

Symphony Hall

Symphony Hall, with its world class acoustics and stunning auditorium, is considered one of the finest concert halls in the world. It is located within the ICC building, but is managed through the Town Hall Symphony Hall charitable trust due to its position as an important cultural destination within the city. Also situated on the Mall are the Symphony Hall box office and THSH shop; please visit the THSH website for more information.