At the ICC, we are committed to ensuring that all of our visitors are able to get around the venue easily. If you have any queries or need assistance during your visit, please contact any member of staff, who will be happy to help.

Wheelchair access

The ICC is accessible to wheelchair users via ramps or lifts. Tactile signage is fitted in the majority of lifts. Assistance Dogs are welcome at our venue. For vehicles displaying blue badges, parking is free of charge at or near the main entrance. Spaces need to be booked in advance so please telephone us on +44 (0) 121 780 4949.

Medical emergencies

In the event of a medical emergency, please notify a member of Security or any member of staff for assistance.

Hearing impairments

An induction loop system, which can be linked to visitors’ hearing aids, is operated in selected halls at the ICC.


The ICC has unisex, wheelchair-accessible toilets.

Accessible Birmingham

Designed to ensure that all visitors can find full information regarding access and directions around Birmingham, Accessible Birmingham is a system that identifies the closest car park, railway station or bus route and then provides a text and photo journey to key venues and attractions around Birmingham ensuring that visitors meet no expected challenges on upon their arrival.

Also included is information about distances and surfaces – ideal for visitors who are wheelchair users, transferring through Birmingham between stations with luggage or bringing a pushchair.

Help us to improve our service

The NEC Group belongs to the Employers Forum on Disability and has signed up to the Disability Access Charter. An in-house committee meets regularly to address services for disabled visitors. Means of access to the building are regularly audited. If you have any suggestions or comments, please advise a member of staff or contact us.