We’re fully committed to ensuring the ICC is accessible to every visitor, all the time. If you have any queries, or need assistance during your visit, just get in touch with a member of the team who will be happy to help.

The AccessAble website gives you the accessibility information you need to work out if a place is going to be accessible for you. To view their guide to the ICC please click here

The ICC is accessible to wheelchair users via both ramps and lifts. Tactile signage is also fitted in the majority of lifts.

Assistance dogs are always welcome at the ICC, however we recommend not bringing them along to any events that could be particularly noisy.

An induction loop system, which can be linked to visitors’ hearing aids, is operated in selected halls at the ICC.

You’ll find unisex, wheelchair-accessible toilets throughout the ICC, located on levels 2 and 3 of the Mall.

Blue Badge Parking and accessible parking bays are available in the car parks at our neighbouring sister venue Utilita Arena Birmingham (King Edward’s Road, B1 2AA).

Accessible parking details are available for those car parks here. Mobile payments can be made upon arrival at the Arena car park via, quoting location code 5020.

For any disability parking issues, call us on(+44) 0121 200 2000 and select option 5.

In the event of a medical emergency, please notify a member of Security or any member of staff for assistance.

It’s important to us that everyone visiting the ICC has the best possible experience the moment they arrive in Birmingham. For more information on blue badge parking, public transport guides and more, click here.