ICC wins customer service award


The ICC Birmingham has been named ‘Best Conference Venue Customer Service’ at the 2020 Conference Awards.

These virtual awards celebrated the cream of the crop in the conferencing industry. Led by an expert panel of industry judges, the ICC was praised for its customer-focused staff ethos with its team working as one resulting in excellent customer feedback.

The ICC usually hosts around 400 events and 350,000 delegates each year for a wide and diverse portfolio of clients. A four-year, £13million refurbishment of the venue was completed in 2019, cementing its status as a world-class, customer-focused conferencing and meetings destination.

On the award, Kelly Haslehurst, Marketing Director of NEC Group Conventions & Exhibitions, said: “We’re thrilled to be recognised for our customer service at the ICC. We pride ourselves on our ability to provide exceptional service for both event organisers and their delegates, and this award is testament to the consistent hard work and dedication of our staff who make this a reality.

“I would like to thank the judges and everyone at the Global Conference Network for successfully delivering these awards to recognise the industry’s talent during such difficult times.”

For more information about the 2020 Conference Awards and for the full list of winners, please visit: https://conferenceawards.co.uk/winners2020/