2023: A bumper year of live eventsCase Studies | 04 Jan 2024
The ICC team hosted more than 400 events in 2023, welcoming 350,000 visitors from around the globe to a wide variety of events.
Since Queen Elizabeth II opened the doors to our venue, the UK’s first purpose-built International Convention Centre, back in 1991, we have prided ourselves on the venue’s design, facilities, people and ability to welcome delegates from far and wide for fascinating events.
That’s why we love to hear feedback from our valued clients on what made their event so special…
“A huge thank you to the incredible ICC events team for helping us create a wonderful leadership conference and evening event. They were ultimate professionals, handling our last-minute changes brilliantly and nothing was too much trouble. If we threw a request at them, they did everything they could to support, and this ‘can-do’ attitude is crucial when running an event, the size that we did.
“From the outset, the planning and communication was excellent, all meetings were followed up by the events management team. On the day of the event, the ICC team were calm, reassuring and nothing phased them. The food was exceptional and plenty of it. We loved the flexibility of the menu and opted for the food carts in the evening as opposed to the sit-down meal, to allow for more networking opportunities. Everyone loved this and the variety of options, but more importantly, it was super tasty. And finally, a special thank you to the technical team – they made sure the conference itself ran without a hitch, despite some last-minute changes. And they were a great bunch to work alongside. 10/10 all round!”
Claire Gardner, A Plan Insurance
"The Theo Paphitis Small Business Sunday team has chosen the ICC as their #SBS event venue for the last few years as it delivers on every level - great team, great food, great space and the perfect location for the 1,000+ small business that attend from all over the UK.
“We are looking forward to next year already and know that it will help to deliver another great event for us.”
Jess Littlewood, Theo Paphitis Retail Group
“I want to thank the ICC team for their support during BACO, it wouldn’t have been as much of a success without you all. We were all seriously impressed by your team and everyone we spoke to at the event had nothing but positive things to say, i.e. how great the food was, how helpful the venue staff were, and how smoothly the sessions went.”
Amber Wilson, BACO 2023
“Thank you for all your input and contribution to making Friday a spectacular event! We have been receiving excellent feedback about the excellent venue, the brilliant food and the service from all your team on the night.
“Personally, I am very grateful for all your help and guidance. You made some excellent suggestions in planning the event, you were flexible and accommodating with our unusual requests and ultimately on the evening you all went above and beyond to give every touch a special edge. I was impressed with how precise every request was followed through whether that was the graphics, the food or the technical set up.”
Jacob Balchin, PwC Summer Ball
"The venue had incredible, first-class service at all stages – from booking, visiting the venue, to keeping in touch during and post-event. All these little touches mean a lot and definitely meant that I had chosen the right venue for our first Birmingham all-staff event.
“The entire team were so professional and are an asset to the ICC. Customer care was second to none and the staff’s attention to detail made the event excellent - their advice, guidance and reassurance was absolutely great.”*
*Client could not be named for confidentiality reasons