Every year, we welcome over 350,000 visitors to the ICC. And it's our job to ensure every single one feels inspired and relaxed from the moment they arrive.

As we reopen our doors, our expert in-house teams have been busy putting measures in place for your safe return. Our updated Venue Protect 3-part framework has been developed to lead the way in safety for meetings and events with new measure implemented with your visitor safety, well-being and experience in mind.

Planning on attending an event at the ICC soon? Don't forget to check with your event directly before you arrive for more information on the measures they may have in place specifically for their event.

We're Good to Go

The ICC is accredited with the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our venue meets the Government and public health guidance on Covid-19 and that we have all the required health and safety processes in place.

Before you arrive

Preparing for your upcoming visit to the ICC

Upon arrival

Safely arriving and entering the venue

During your visit

Enjoying a safer event experience

Before you arrive

Preparing for your upcoming visit to the ICC

Pre-register for your event

When attending an event at the ICC, you will need to pre-register in advance. By working with event organisers directly on pre-registration of delegates, our teams are able to safely plan for your arrival. This allows us to manage social distancing within the venue for your safety and comfort and ensures we can continue to provide a great event experience.

Make sure you're free from symptoms

Before travelling to attend an event at the ICC, we kindly ask visitors to take personal accountability for their health and those around them by adhering to COVID-19 safety measures in place and NOT attending our venue if they: are displaying symptoms, have been asked to self-isolate or live with an individual who has symptoms of COVID-19.

Pack your face covering

When preparing to attend your event, don’t forgot to pack your face covering. For everyone’s safety, we recommend the use of face coverings throughout our venue, especially in any crowded areas.

COVID-19 status passes

In line with the recent changes to Government guidance and the end of Plan B restrictions, from Thursday 27th January the ICC will no longer require visitors to pass through COVID-19 status checks at the entry points to our venue. This has been agreed upon in collaboration with the UK Health Security Agency.

Some organisers may decide to implement COVID-19 status checks of their own and as the host venue, we will support them in ensuring their specific event requirements are met. We recommend that all visitors also check the dedicated website for their event before arrival, for details of any specific entry requirements. We continue to encourage people to take a lateral flow test before arriving at the venue but this is not a condition of entry unless specified on the event’s dedicated website.


NEC Group staff are also completing tests twice a week to ensure that they are free of infection.

Upon arrival

Safely arriving and entering the venue

Check-in at the ICC

We continue to support contact tracing through the Government's NHS COVID-19 Track and Trace app. You can check in on your arrival using the NHS QR code which will be displayed at all entrances.

Entering the ICC

The ICC benefits from two entrances that lead into our sizeable public mall, providing ample room to enter the venue safely and then access a route to reach your event. You'll also find hand sanitiser stations available at all of our entry and exit points to the venue and to your event.

During your visit

Enjoying a safer event experience

Face coverings

We encourage people to continue wearing face coverings throughout our venue.

Hand sanitiser stations

We have plenty of hand sanitiser stations across the ICC so you'll always be able to keep your hands clean no matter where you are in the venue. These are located beside the cloakrooms, toilets, catering outlets, hall entrances, at each exit door within the event halls and across our public spaces. Please remember to use these and wash your hands frequently during your visit.

Air quality and ventilation

In line with government guidelines we provide the optimum amount of fresh air across the venue to minimise the risk of COVID-19 transmission. This includes a recent, full recommission of our mechanical ventilation equipment and the upgrade of our filtration to ensure clean and safe air is circulated throughout the ICC. All areas are also being supplemented with natural ventilation through the opening of doors and windows as necessary.

Food and drink

Our in-house catering team at Amadeus has been busy reengineering our menus to assist in the delivery of a safe and efficient service for all of our events. Within the Mall there are a variety of delicious food and drink options to choose from across our catering outlets including Starbucks and Subway. All outlets are also set up to minimise contact points, this includes accepting only contactless payments for a safer and speedier service as well as protective screens for your safety and comfort.

Touch-free experiences

To reduce contact at the ICC, we have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, you can use our cashless options for payment at all food and drink outlets within the mall and even pre-order food via an app.

Social distancing

As one of Europe's premier conference and meeting venues, we have the space to help you feel safe during your visit. We will continue to encourage social distancing across the venue and remind all visitors and delegates to make space and be considerate of others. Our teams are working with every event we host directly to add measures that help create space for the safe movement of people across the venue and within all of our event spaces.

Outside spaces

Our city centre location benefits from an abundance of outside space right on our doorstep for any event delegates wanting to get away from the crowds. We recognise being amongst groups of people can be tiring so we have access to spaces in and around our venue for you to have a break. Whether that’s relaxing around Centenary Square or by the canal - we have plenty of natural settings that you can access to re-energise and get some fresh air during your event.

Enhanced venue cleaning

Enhanced cleaning measures have been introduced with an additional focus on high-frequency touch points, such as lifts, counters, toilets, doors and handrails. Our cleaning teams have completed additional training, with many already compliant with NHS standards.

Friendly staff

To help keep you safe during your visit with us, our friendly staff will be wearing face coverings and taking tests twice weekly. They will be on hand for any questions you may have and will ensure an enjoyable event experience. All of our dedicated teams have also completed a variety of COVID-19 compliance training prior to returning to work so will be well equipped to confidently assist during your visit.

Further
information

If you have questions regarding your upcoming event, check out our Venue Protect FAQs or email us [email protected]

All information is correct as at 24/01/22 and is subject to change in line with Government and Industry Guidelines.