NOTE: This information will be updated as new Government guidance is confirmed. Correct as at 31/03/2021. Please continue to check this page as you plan your event attendance. 

Every year, we've been used to welcoming over 350,000 visitors from around the world to the ICC. And it's been our job to ensure every single one feels inspired and relaxed from the moment they arrive.

As we prepare to reopen our doors, our expert in-house teams have been busy putting measures in place for their safe return. Our new Venue Protect 4-Step system has been developed to lead the way in safety for meetings and events with each step and new measure implemented visitor safety, well-being and experience in mind.

Our priority is that our visitors feel safe and confident as they reignite for networking, learning and inspiring experiences, at the ICC.

We're Good to Go

The ICC is accredited with the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our venue meets the Government and public health guidance on Covid-19 and that we have all the required health and safety processes in place as our venue reopens for events from 17th May 2021.

Before you arrive

Preparing for your upcoming visit to the ICC

Upon arrival

Safely arriving and entering the venue

During your visit

Enjoying a safer event experience

Before you arrive

Preparing for your upcoming visit to the ICC


If you're visiting us to attend an event, you will need to pre-register in advance. Working with our event organisers, pre-registration helps us support NHS Test and Trace whilst also safely planning for expected delegate numbers in the venue to ensure social distance compliance.

Temperature check

We recommend taking your temperature before travelling. If your temperature reading is higher than 37.5°C or you have any Covid-19 symptoms, we politely request that you refrain from visiting the ICC. Whilst temperatures won't be checked on venue entrances, there may be some events where this is a condition of entry into the event halls and conference suites.

Face coverings

Don't forget to bring your face mask or suitable covering with you as wearing these will be mandatory at your event and within the public spaces of our venue. The ICC has several catering areas and access to outdoor space where face coverings can be temporarily removed.

Limited baggage

Cloakrooms will be open for you to safely store your coats and minimal bags are encouraged. Self-drop options will be in place so that bags only need to be handled by the owner. Any overnight luggage should be stored in hotels and collected at the end of the event to minimise contact. Therefore, we would advise checking this in at your hotel prior to arrival at the venue.

Upon arrival

Safely arriving and entering the venue

Safe arrivals

Whether you are joining us by car, train, air or foot, our handy central location and unrivalled transport connectivity will make all the difference for choosing your preferred route to reach us easily and safely.

Entering the ICC

The ICC benefits from two entrances which both have new signage in place for your safety and comfort. As you enter the venue, there will be designated entry and exit points as well as internal one-way routes clearly marked on floors.

During your visit

Enjoying a safer event experience

Social distancing

As one of Europe's premier conference and meeting venues, we have the space to help you feel safe during your visit. Our venue wayfinding has been completely reviewed to identify higher footfall areas with new signage, floor markings and one-way systems now in place to maintain social distancing and ensure the safe movement of our delegates.

Enhanced venue cleaning

Enhanced cleaning measures have been introduced with an additional focus on high-frequency touch points, such as lifts, toilets, doors & AV equipment. With over 300 Sanitiser Stations throughout the venue, you'll always be able to keep your hands clean no matter where you are in the ICC.

Food and beverage

Our in-house catering team at Amadeus has been busy reengineering our menus to assist in the delivery of a safe and efficient service for all of our events. Within the Mall, hot and cold food options will be available at Starbucks and Subway. If eating within our catering outlets, you will be required to submit contact details to aid NHS Test and Trace.

Cashless venue

No cash will be taken at our catering outlets, shops or cloakrooms so if you wish to use these facilities whilst at the venue, please have contactless payment methods available

Team ICC

Our friendly and fully trained staff will have smiles behind their face coverings and a warm welcome awaiting your arrival. They will be on hand for any questions and will help monitor the venue and ensure social distancing is being maintained. Having been fully trained prior to returning to work, Team ICC will be well equipped to confidently assist during your visit.

Post-visit feedback

Our priority is ensuring all of our visitors have a great experience whilst visiting the ICC so with our new measures now in place, we'd love to hear your feedback to help us to continue to deliver the same exceptional service.

Watch our Customer Journey Video


If you have questions regarding your upcoming event, please email us

All information is correct as at 31/03/21 and is subject to change in line with Government and Industry Guidelines.