Every year, we welcome over 350,000 visitors to the ICC. And it's our job to ensure every single one feels inspired and relaxed from the moment they arrive.

As we reopen our doors, our expert in-house teams have been busy putting measures in place for your safe return. Our updated Venue Protect 3-part framework has been developed to lead the way in safety for meetings and events with new measure implemented with your visitor safety, well-being and experience in mind.

Planning on attending an event at the ICC soon? Don't forget to check with your event directly before you arrive for more information on the measures they may have in place specifically for their event.

We're Good to Go

The ICC is accredited with the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our venue meets the Government and public health guidance on Covid-19 and that we have all the required health and safety processes in place.

Before you arrive

Preparing for your upcoming visit to the ICC

Upon arrival

Safely arriving and entering the venue

During your visit

Enjoying a safer event experience

Before you arrive

Preparing for your upcoming visit to the ICC

Pre-register for your event

When attending an event at the ICC, you will need to pre-register in advance. By working with event organisers directly on pre-registration of delegates, our teams are able to safely plan for your arrival. This allows us to manage social distancing within the venue for your safety and comfort and ensures we can continue to provide a great event experience.

Organise your COVID-19 status pass

The health and safety of everyone who visits the ICC remains our top priority. As with other large UK venues, to keep visitors, delegates and staff safe we are implementing COVID-19 status ahead of the venue entrances. When visiting the ICC, please come prepared to show proof of your COVID-19 status.

 
The accepted method of showing COVID-19 status is as follows:

  • NHS COVID Pass via the NHS App (NB This is different to the NHS COVID-19 Test and Trace app). It is advised individuals apply no later than 48 hours before attending their event to allow for the application to be processed in time.

  • Proof of immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.

  • Lateral flow or PCR negative test results text or e-mail, received within 72 hours prior to attending the event. However, we would encourage visitors to complete their test within 48 hours as some organisers/promoters may request the shorter timeframe.

  • If visitors would prefer not to use the app or do not have a smartphone they can obtain a NHS COVID Pass letter (proving vaccination status only) by calling 119 or visiting the NHS website. 
  • EU Digital or paper COVID Certificate. International visitors can show their equivalent Covid Pass from their country of origin.

    Children under 18 do not have to demonstrate their COVID-19 status for entry to domestic events or venues in England. Children aged 16 or over can get an NHS COVID Pass for travel but should follow the entry requirements of the country they are travelling to.

Visitors with a medical exemption should advise a member of staff during the checking process.

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Make sure you're free from symptoms

Before travelling to attend an event at the ICC, we kindly ask visitors to take personal accountability for their health and those around them by adhering to COVID-19 safety measures in place and NOT attending our venue if they: are displaying symptoms, have been asked to self-isolate or live with an individual who has symptoms of COVID-19.

Pack your face covering

When preparing to attend your event, don't forget to pack your face covering. Whilst wearing a face covering isn't mandatory, we encourage visitors and staff to wear them in public areas where it is busy or in more confined areas such as bathrooms.

Upon arrival

Safely arriving and entering the venue

Show your COVID-19 status

Before you enter the venue, please be ready to show proof of your COVID-19 status to a member of our friendly team. Once checked you will receive a coloured wristband which is valid for 48 hours. Please remember to retain this if you are visiting for more than one day.

These checks are taking place ahead of venue entrances, so we ask visitors to please bear with us should there be a slight delay in accessing our venue.

For more information on accepted proof of COVID-19 status proof, see information detailed in the 'Before you arrive' section of this page.

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Check-in at the ICC

We continue to support contact tracing through the Government's NHS COVID-19 Track and Trace app. You can check in on your arrival using the NHS QR code which will be displayed at all entrances.

Entering the ICC

The ICC benefits from two entrances that lead into our sizeable public mall, providing ample room to enter the venue safely and then access a route to reach your event. You'll also find hand sanitiser stations available at all of our entry and exit points to the venue and to your event.

During your visit

Enjoying a safer event experience

Face coverings

For everyone's safety, the wearing of face coverings is encourage and recommended within the public spaces of our venue and within our event spaces. With plenty of catering outlets and outdoor space available, there will still be areas across the ICC where face coverings can be temporarily removed.

Hand sanitiser stations

We have plenty of hand sanitiser stations across the ICC so you'll always be able to keep your hands clean no matter where you are in the venue. These are located beside the cloakrooms, toilets, catering outlets, hall entrances, at each exit door within the event halls and across our public spaces. Please remember to use these and wash your hands frequently during your visit.

Air quality and ventilation

In line with government guidelines we provide the optimum amount of fresh air across the venue to minimise the risk of COVID-19 transmission. This includes a recent, full recommission of our mechanical ventilation equipment and the upgrade of our filtration to ensure clean and safe air is circulated throughout the ICC. All areas are also being supplemented with natural ventilation through the opening of doors and windows as necessary.

Food and drink

Our in-house catering team at Amadeus has been busy reengineering our menus to assist in the delivery of a safe and efficient service for all of our events. Within the Mall there are a variety of delicious food and drink options to choose from across our catering outlets including Starbucks and Subway. All outlets are also set up to minimise contact points, this includes accepting only contactless payments for a safer and speedier service as well as protective screens for your safety and comfort.

Touch-free experiences

To reduce contact at the ICC, we have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, you can use our cashless options for payment at all food and drink outlets within the mall and even pre-order food via an app.

Social distancing

As one of Europe's premier conference and meeting venues, we have the space to help you feel safe during your visit. We will continue to encourage social distancing across the venue and remind all visitors and delegates to make space and be considerate of others. Our teams are working with every event we host directly to add measures that help create space for the safe movement of people across the venue and within all of our event spaces.

Outside spaces

Our city centre location benefits from an abundance of outside space right on our doorstep for any event delegates wanting to get away from the crowds. We recognise being amongst groups of people can be tiring so we have access to spaces in and around our venue for you to have a break. Whether that’s relaxing around Centenary Square or by the canal - we have plenty of natural settings that you can access to re-energise and get some fresh air during your event.

Enhanced venue cleaning

Enhanced cleaning measures have been introduced with an additional focus on high-frequency touch points, such as lifts, counters, toilets, doors and handrails. Our cleaning teams have completed additional training, with many already compliant with NHS standards.

Friendly staff

To help keep you safe during your visit with us, our friendly staff will be wearing face coverings and taking tests twice weekly. They will be on hand for any questions you may have and will ensure an enjoyable event experience. All of our dedicated teams have also completed a variety of COVID-19 compliance training prior to returning to work so will be well equipped to confidently assist during your visit.

Further
information

If you have questions regarding your upcoming event, check out our Venue Protect FAQs or email us [email protected]

All information is correct as at 29/07/21 and is subject to change in line with Government and Industry Guidelines.