Helping you enjoy your visit

Information for disabled visitors

 

Introduction and Welcome

Welcome to The ICC and Symphony Hall, part of The NEC Group. This page covers all facilities available to disabled visitors.

If you have any queries or need assistance during your visit, please contact any member of staff who will be happy to help.

We hope you enjoy your visit.

 

Wheelchair Access

Symphony Hall and The ICC are accessible to wheelchair users, via ramps or lifts. Wheelchair positions are located on the ground level of Symphony Hall.

Tactile signage is fitted in the majority of lifts. Assistance Dogs are welcome at our venues.

For vehicles displaying blue badges, parking is free of charge at or near the main entrance. Spaces should be booked in advance.

Telephone +44 (0) 121 644 6006

 

Dedicated Telephone Ticket Line

All disabled visitors, attending concerts are advised to call our Dedicated Ticket Line number (+44 (0) 121 780 4949) when booking tickets. Symphony Hall visitors, with disabilities, will receive up to 50% discount on tickets, for themselves and one companion, proof of eligibility may be required.

Advise Box Office at the time of booking if you need a wheelchair space.

Please inform us of any special requirements, so that we can arrange for everything to be ready upon arrival. We will also help you find the most convenient seating for visually impaired people.

Please note all tickets are allocated on a first-come-first-served basis.

For visitors who are hard of hearing, please refer to the section headed 'Hearing Impairments'.

Dedicated Telephone Ticket Line open Monday - Friday 9.30am - 5.00pm.

 

Box Office Opening Times

Normal Box Office opening times:

Monday to Friday
10am - 6pm extended to 8pm on concert nights (phones & personal callers)

Saturdays
10am - 8pm when there is an evening performance (phones & personal callers)
10am - 5pm when there is a morning or afternoon performance (phones & personal callers)
12 noon - 5pm when there is no performance (phone bookings only)

Sundays
2pm - 8pm when there is an evening performance (phones & personal callers)
10am - 5pm when there is a morning performance (phones & personal callers)
12 noon - 5pm when there is an afternoon performance (phones & personal callers)
12 noon - 5pm when there is no performance (phone bookings only)

Minicom Telephone Line +44 (0) 121 644 6140

 

Medical Facilities

Symphony Hall and The ICC have an on-site Medical Centre with fully qualified nursing staff.

If you require a private area for personal care (eg private changing facilities), please contact our Medical Centre in advance on 0121 200 2000 in order to discuss your particular requirements.

 

Symphony Hall

A general information leaflet about Symphony Hall and the facilities provided for disabled visitors is available in Braille, large print and on audio cassette from:

Focus Resource Centre
48 Woodville Road Harborne
Birmingham B17 9AT

Telephone: +44 (0) 121 428 5055

 

Help us Improve our Service

The NEC Group are members of the "Employers Forum on Disability", and have signed up to the Disability Access Charter.

An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access.

If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:

The NEC Group, Customer Services,
The NEC,
Birmingham B40 1NT

The NEC Group comprises The NEC, The NEC Arena, The NIA, The ICC and Symphony Hall.

 

Medical Emergencies

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

 

Hearing Impairments

An induction loop system is operational in selected halls at The ICC, which can be linked to visitors hearing aids.

Symphony Hall is equipped with infra-red system, receivers are available for each performance from the Duty Manager.

 

Toilets

Symphony Hall and The ICC have unisex wheelchair accessible toilets.